As the Technical Support Specialist, you will be a part of the Center Relations team supporting the global network of Challenger Learning Centers. Your main responsibility will be to provide technical support to Challenger Learning Centers by ensuring all requests for assistance or information are answered promptly and that all correspondence and final solutions are documented appropriately. You will be expected to provide the highest possible level of customer service when supporting all requests from Challenger Learning Centers.

Description of Duties

Responsibilities include (but are not limited to):

• Assist with providing technical support via phone/text, email, and/or onsite for education program hardware and software at Challenger Learning Centers.
• Keep inventory of onsite equipment and supplies.
• Develop and maintain technical instructional guides and best practices.
• Assist with the management of server platforms utilized at all Centers, including operating system virtualization as well as scheduling, implementing, and testing regular software updates.
• Assist in the development of new technology solutions.
• As requested, play a role in the design, testing, fabrication, distribution, and maintenance of hands-on labs for education programs
• As needed, provide support for new Challenger Center educational programs not installed in simulators.
• Work within program/project budgets and timelines.
• Work with outside contractors/vendors as directed.
• Coordinate with other departments/teams as needed.
• Keep abreast of relevant industry trends and best practices in STEM education, education technology, nonprofits, etc., and share knowledge with others.
• Attend staff meetings, assist with office support, and participate in professional networking and team-building activities. Support other administrative duties as needed.
• Perform other related duties and assignments as required.

Knowledge, Skills, and Abilities

To thrive, you should have:

• Ability to travel 60% of the time, including renting an automobile.
• 1 – 3+ years of relevant experience in technical support, tiered level support experience.
• Experience with and knowledge of computer networking, wired and wireless, as well as termination.
• Experience troubleshooting hardware and software issues.
• Experience in Information Technologies (desktop computers, Macintosh and PC operating systems, networks) and virtualization of various operating systems and software.
• Experience in network design and remote management.
• Customer service-oriented, with emphasis on customer relationship management.
• Knowledge of 3D printing is a plus.
• Basic construction knowledge is a plus.
• Ability to identify and work independently on special projects and lead projects as assigned.
• Ability to deal with competing priorities.
• Ability to work with various partners and vendors on projects.
• Ability to effectively communicate with all levels of the organization.
• Work well as a team with the other departments to continue the mission and vision of Challenger Center.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.